Online Courses / Conflict Management /
Managing conflict and dealing with difficult people
3 Levels of Online Courses for Leaders and their Teams
Bronze
Package
Get the Essentials to Effectively Manage Conflict
Complete in 24 hours or less
Price:
USD $99
per person
Get Started Today with the Conflict Essentials Kit!
Lesson 1:
The Case For Conflict
Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.
Lesson 2:
The Causes and Costs of Conflict
Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management.
Lesson 3:
Mindset, Skill-set and Tool-set
Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a
process for managing conflict and difficult people.
Silver
Package
Get the Essentials PLUS the 6 Skills and 12 Tools of Emotional Intelligence Mastery for Managing Conflict
Complete in 2-3 days
Price:
USD $149
per person
The added depth of Emotional Intelligence provides 6 skills and 12 tools to set you up for conflict success!
Lesson 1:
The Case For Conflict
Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.
Lesson 2:
The Causes and Costs of Conflict
Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management.
Lesson 3:
Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a
process for managing conflict and difficult people.
Lesson 4:
Mastering the Skill-set and Tool-set of Emotional Intelligence
Develop the 6 Skills of EI and learn how to use the 12 tools of
each to grow your confidence and get better results, every time.
Gold
Package
Get all the value of Bronze and Silver Levels PLUS how to Deal with Difficult People
Complete in 1 Week
Price:
USD $199
per person
Get all the value of the Essentials of Managing Conflict (Bronze Level) and Emotional Intelligence (Silver Level) PLUS get our most requested topic, “How to Effectively Deal with Difficult People” which includes a free “DISC People Styles Profile”!
Lesson 1:
The Case For Conflict
Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.
Lesson 2:
The Causes and Costs of Conflict
Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management.
Lesson 3:
Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a
process for managing conflict and difficult people.
Lesson 4:
Mastering the Skill-set and Tool-set of Emotional Intelligence
Develop the 6 Skills of EI and learn how to use the 12 tools of
each to grow your confidence and get better results, every time.
Lesson 5:
Dealing with Difficult People
Explore the reality of difficult people versus difficult behaviours, and learn how to identify the different people styles using DISC and leverage these for optimum success in conflict! - Two videos are included in this lesson.
Lesson 6:
Go Big or Go Home!
Brings all the crucial tools, models and processes you have learnt together in one easy-to-use framework. Each of the 3 levels includes it’s own final wrap up lesson to help summarise and reinforce the key objectives for that level.
Are you surviving or thriving at work? Discover how to effectively manage conflict and deal with difficult people.
If you feel like you don’t know how to deal with conflict and dealing with it only makes things worse, then this course is for you!
Take control of difficult situations.
Stop the blame game and learn how to influence others.
Emotional Intelligence has become a hot topic in the workplace simply because it works.
Learn how to leverage yours and assertively manage conflict for positive outcomes.
Your emotions drive your decisions which drive your behaviour and this ultimately affects your performance.
The most often asked question in our workshops is, “How can I better manage and deal with conflict and difficult people”.
Use the best tools and techniques from our vast experience that we know works and gets results.
We have done all the hard work for you: all the necessary tools, checklists, models and strategies in one place.
Learning how to deal with conflict effectively is a crucial workplace skill.
Having worked with 1000’s of learners around the globe and from all walks of life, we have the practical know-how and proven success in helping embed learning in a fun, step-by-step process.
Check Out What’s in the Course
Overview and Welcome
Explore the importance of conflict management at work and what it means for you to manage it well. Learn how to use the resources and get the most out of your level of course.
Lesson 1:
The Case For Conflict
Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.
Lesson 2:
The Causes and Costs of Conflict
Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management.
Lesson 3:
Mindset, Skill-set and Tool-set
Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a
process for managing conflict and difficult people.
Lesson 4:
Mastering the Skill-set and Tool-set of Emotional Intelligence
Develop the 6 Skills of EI and learn how to use the 12 tools of
each to grow your confidence and get better results, every time.
Lesson 5:
Dealing with Difficult People
Explore the reality of difficult people versus difficult behaviours, and learn how to identify the different people styles using DISC and leverage these for optimum success in conflict! - Two videos are included in this lesson.
Lesson 6:
Go Big or Go Home!
Brings all the crucial tools, models and processes you have learnt together in one easy-to-use framework. Each of the 3 levels includes it’s own final wrap up lesson to help summarise and reinforce the key objectives for that level.
100% Money Back Guarantee:
Try this on demand course risk free for 10 days. If you do not get better results from your conflict situations after applying all the tools, strategies and skills shown in this course, send us a message and we'll refund your money.
FAQ's
HERE ARE ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS:
We have designed the course so that you access your lessons at your own pace. This will allow you to process and apply the key take-outs as appropriate to you. You will have access to the videos and resources over a set period (depending on the level you purchase) and will be able to watch the videos as well as download the resources over this time.
Once you have paid for the course, you will receive an email with a set of instructions on how to access the material and what your next steps will be.
One of the biggest concerns with online courses is that they can disappear. Depending on the level you have purchased, you will have:
Bronze Level: 4-weeks of access which allows you to watch the videos and download the resources at your own pace.
Silver Level: 8 weeks of access which allows you to watch the videos and download the resources at your own pace.
Gold Level: 3 months of access during which time you are able to watch the videos and download the resources at your own pace.
If, after you have gone through every lesson and applied the strategies, tools and resources we provide you with and you are not getting results, we will refund you the full amount of the course. No questions asked.
All Skill Junction courses provide a competitive edge by incorporating the science behind behaviour as well as the emotional intelligence skill-set to support the new behaviours you want to learn. You won't find any other online course providing this level of detail to help you get ahead.
We want to make sure your questions are answered. In the course you have access to your facilitator and fellow students through the comments section at the end of every lesson page. You will be able to ask questions and get feedback and input from your facilitator as well as fellow students.And, you also have the option of emailing us at [email protected] and we will get back to you within 48 hours.
Once you have signed up to the course, you will receive a welcome email which will include all the details you need to get started. You will also get the link to access your bonus audio. We have also included access to the bonus in the Welcome Page of the course which you get access to on joining.
We want to make sure your questions are answered. In the course you have access to your facilitator and fellow students through the comments section at the end of every lesson page. You will be able to ask questions and get feedback and input from your facilitator as well as fellow students.And, you also have the option of emailing us at [email protected] and we will get back to you within 48 hours.
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Testimonials
“I recently worked with Kerry Anne when I attended the Conflict Management workshop run through Brisbane City Council.
My expectations in attending this course were understanding more about how to better handle conflict.
Kerry helped me achieve this by breaking down all areas of types on conflict, ways to manage this and understanding the person you may be experiencing the conflict with.
What I appreciate the most about her is the open, honest and confident delivery and the resources provided to further assist outside of the course.
One of the biggest takeaways for me from the course was I felt that I could feel more confident in managing conflict more efficiently.
The reason I would recommend Kerry Anne is because her process is easy to understand and follow due to the way she delivers it.
Three - Five words to describe Kerry Anne's delivery style would be strong, confident, understanding, positive."
JUDY ARGENT - ASSISTANT TEAM LEADER
"I recently worked with Kerry Anne when I attended the Conflict Management workshop run through Brisbane City Council as my role is customer service focused and I often encounter unhappy customers.My expectations in attending this course were...
I recently had a customer reduce me to tears and it took me many days to recover, I was hoping this course could help me to stay calm in the face of hostility.
Many phrases are now stuck in my head, happily so. E.g. I am OK, I will be OK, I’ve got this. Customers may choose to be angry, however,
I can choose not to accept this emotion.
Kerry Anne is very open and honest. Hard topics are spoken about in a matter of fact way and Kerry Anne uses humor to good effect.
One of the biggest takeaways for me from the course was that I am more aware of my personality style and how it appears to others.
I recently was in heavy traffic when the car in front of me ran into the back of the next car and I was a little shaken, I used the breathing exercise and recovered very quickly. I was really surprised how quickly. I will definitely use that again The reason I would recommend Kerry Anne is because.... she is approachable, straight forward and interesting.
Three - Five words to describe Kerry Anne's delivery style would be: engaging, relatable, candid and down-to-earth."
CAROL FERRIS - CUSTOMER SERVICE OFFICER
"I thought that this was a great course. Provided a lot of insights into Emotional Intelligence, NLP and, of course, conflict management. These can definitely be applied to my everyday work.
I thought that this was the best course that
I have attended in Council. Well worth the time. It was difficult to spend a whole day learning rather than doing.
I think I learnt a lot about dealing with conflict in an empathetic manner, especially with difficult and upset customers at community engagement events and activities which I have attended in the last couple of weeks.
Kerry provided a number of tools and processes to identify problems, empathize and problem solve. I think that this is definitely an important skill when dealing with planning issues and problems.
Great presenter. Easy to engage with. Delivered information in a fun and informative way. Good facilitation of activities and dialogue. Two of the biggest takeaways for me from the course was learning to empathize with people to understand their problems and set boundaries when people are being confrontational.
Three - Five words to describe Kerry Anne's delivery style would be engaged, interesting and easy to understand."
DANIEL PIRIE - URBAN PLANNER
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